General Manager – Vice President – Public Relations
Hong Kong, HK – Broadcast Media, Consumer Electronics, Public Relations and Communications
Posted June 11, 2015 at 04:06AM from LinkedIn http://ift.tt/1QO2WHv
Overview:
When you work at Waggener Edstrom, you will find compelling work, global partnerships, worthwhile professional development, outstanding benefits and the opportunity to make a difference. We value those who share our passion and belief in the power of change, discovery and innovation. We invest in our future by creating a fun workplace full of creative, skilled, curious and enthusiastic people. If that sounds like you, we want you here.
The GM is responsible for the overall management for their office, including:
• Business Development – Delivery of new business to the agency and the successful marketing of the agency into new revenue streams.
• Operational Excellence – Management of local revenue streams, expenses and ultimately, the contribution to the agency’s bottom line.
• Staff management – Maintaining a vital, dynamic workplace with motivated, high caliber employees that deliver gold standard service to clients.
• Client management – Achieving optimal client satisfaction for a portfolio of world-leading brands.
• Strategic perspective related to the global economy – assessing trends, economic indicators and business cycles that will directly influence planning for the agency.
Responsibilities:
trends and interpret them for WE account teams in such a way as to ensure WE services to client are both leading edge and forward thinking.
• Deep understanding of day-to-day business challenges for client business leaders
• Ability to anticipate challenges and opportunities, identify problems and drive solutions
• Understanding of business planning, budget structures, best practices
• Responsible for ensuring infrastructure, systems, plans and client touch points all support a secured client status
• Provides high-level strategic PR counsel to the client. Demonstrates the ability to visualize and draw together related thoughts (from abstract ideas) into a usable construct/concept or vision of how things should be for the client.
• Is responsible to be the point of contact for escalation of issues with the client with regard to client relationships, client satisfaction and the successful execution of business plans.
• Manages customer delight, creating effective client relationships, in order to exceed the client’s expectations; dedicated to meeting the expectations and requirements of internal and external clients; acts with clients in mind; establishes and maintains effective relationships with clients which results in their trust and respect.
• Writes high quality PR plans that map to required format with thinking and content that reflects keys to quality; prepares clear, concise written documents (memos and briefings) while tailoring the communication to a particular audience.
• Understands and responds to the client’s information needs; links costs to results and customizes according to client need. People Management:
• Manages staff planning and utilization for maximum agency/client benefit. Works with the client to inform and clarify staff changes. Solicits feedback from the client on effectiveness of staff planning.
• Creates new leaders to sustain the agency’s growth through: attracting the right people to the agency; developing them through coaching, mentoring, modeling leadership behavior; provides consistent, constructive feedback. Inspires others to succeed.
• Leads a large team and manages direct reports.
• Evaluates performance; supports written development plans for direct reports and ensures all team reviews are done on time.
• Provides support to current team members who are ready for a transition.
• Continually looks for talent to bring into the agency, hiring effectively to fill talent gaps and style gaps within the team, keeping in mind the needs of both the agency and the clients.
• Identifies learning opportunities for team members and supports training on media relations, client service, strategy, and agency business. Defines integration process and appropriate training/shadow opportunities for new hires.
• Responsible for the infrastructure of the account team, from talent assignment, position profiles, compensation structures, etc.
• Responsible for the hiring and coaching of all direct reports which includes, but is not limited to, the development and delivery of on-time performance reviews and development plans. Environment:
• Must be able to work with teams across various geographic locations (virtual team structures)
• Must be able to read, write and speak English fluently
• Fast-paced team environment (frequent tight deadlines, multitasking, etc.)
• Strong customer service orientation
• Open to ongoing change
• Extensive computer and phone use
• E-mail intensive environment
• Interest in technology and how it’s changing our world
• Handle obstacles and difficult people with diplomacy and tact
• Open office environment
Qualifications:
Education:
• Degree in PR, communications, journalism or related field preferred Preferred experience
• At least 12 years experience in PR — providing public relations consulting service
• Minimum of 5 years individual and team management experience, including experience developing a team
• Must have proven track record for developing new business
• Must be “gifted and talented” at influencing and leading people and teams
• Established strong relationships, high bandwidth communicator with excellent collaboration abilities.
• Highly passionate, hands on and hardworking
• Demonstrated creative and strategic mindset
• Diplomatic, high influencing capability, persuasive approach to change
• Patience, ability to understand and incorporate multiple points of view, ability to drive change from a benefits point of view.
• Worked under client and influential deadlines
• Has written and developed press materials
• Managed multiple projects/events simultaneously
• Made presentations to groups of all sizes
• Experience of working within a Regional or International environment
• Previous experience of having P & L or budget responsibility would be advantageous
• Is highly networked and respected within the PR industry in Hong Kong
No salary provided
Posted June 11, 2015 at 04:06AM from LinkedIn http://ift.tt/1QO2WHv
